MATTEC Corporation Electronic Technology For
Improving Manufacturing Productivity
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Maintenance Contracts
Looking for information about Maintenance Contracts for ProHelp® EPM and ProHelp® Millennium? Click here...

Need More Help?
If you are a maintenance customer and need more help, simply email the helpdesk.

Return Material Authorization Form

Use this page to submit an RMA Form to Mattec's Repair Department. Submit one form for each MIU that will be sent in for repair.

You will not be notified of the cost of a repair in advance unless the cost exceeds the Standard Repair Charges. The Standard Repair Charges cover most items, but do not cover circuit boards, LCDs or keypads. If a repair is not covered by your maintenance contract, please include a Purchase Order Number below.
You are not required to wait on a RMA number before sending in your unit for repair. As soon as you submit this form you may send the unit to Mattec. Standard procedure is not to generate a RMA number until the repairs are received at Mattec.
Please submit this form elctronically using the button on the bottom of the page. Do not print this form and include it with the unit. This form will be emailed to the repair department and an useable RMA form is generated automatically.
Thank you.

Standard Repair Charges are as follows:

    MIU Repair $295.00
    IMAC Repair $395.00
    No Problems Detected $100.00

Enter Your Company Information:

Company  
Contact Name  
Street Address  
City  
State/Province  
Zip/Postal Code  
Country  
Phone   
FAX  
E-mail  
   
P.O. Number  
Unit's Serial Number  
Shipping Method  

Please provide a detailed description of the problem. Be very specific about the nature of the problem. Failure to do so may result in lengthy delays.

  

All prices are subject to change without notice.

Purple MIUs
Need help with MIUs that are not communicating? Click here...

MIU Wiring
Need information regarding MIU wiring? Click here...

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